Unlock iCloud

Sending an Apple product? You must remove iCloud first!

Option 1

Via the iCloud website

  1. Log in to www.icloud.com with your Apple ID and password
  2. Select Find iPhone
  3. Under the ALL DEVICES dropdown menu click the device to be removed
  4. Click Erase iPhone
  5. Click Erase to confirm
  6. Authenticate using your account details
  7. Click Next twice (no need to enter a phone number or message)
  8. Click your device name at the top of the page
  9. Select Remove (X) button
  10. Select Remove when asked to confirm

Option 2

Via the handset

  1. Go to Settings
  2. Select General
  3. Select Reset > Erase iPhone > Erase iPhone
  4. Enter the Apple ID password when prompted