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Good

To be classed as Good the device should:

  • Device powers on, charges correctly, is fully functional and free from any physical damage or faults.
  • Battery health percentage must be above 80% if not the handset will be classified as average. (iPhone Only).
  • Screen/Display has a fully functioning touchscreen without any cracks or damage – this includes no screen lift, chips, cracks, heavy or deep scratches, pressure marks, discolouration, white spots, dead pixels, or screen burn.
  • Handset housing is in good condition with no chips, cracks, scuffs, dents. This includes home button, rear cover/glass, and camera lens.
  • Wi-Fi, Bluetooth, GPS, Camera, Video, Home button, Touch ID, Face ID, NFC*, Proximity sensor, Accelerometer, Speakers, Hardware keys, and Operating system all function correctly.
  • Not be water damaged (water indicators must not be pink/red).
  • Be removed from any iCloud / Samsung / Google accounts. (click here for more)
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Average

To be classed as Average the device should:

  • Device powers on, charges correctly, is fully functional and has significant wear and tear.
  • Battery health percentage is 80% or below (iPhone only).
  • Screen/Display has a fully functioning touchscreen without any cracks or damage – this includes no screen lift, chips, cracks, pressure marks, discolouration, white spots, dead pixel, or screen burn. Can have heavy scratches and consistent blemishes and scratches.
  • Housing is dented and/or scuffed, however this does not include front or rear glass, and home button is not cracked or damaged.
  • Wi-Fi, Bluetooth, GPS, Camera, Video, Home button, Touch ID, Face ID, NFC*, Proximity sensor, Accelerometer, Speakers, Hardware keys, and Operating system all function correctly.
  • Not be water damaged (water indicators must not be pink/red)
  • Be removed from any iCloud / Samsung / Google accounts. (click here for more)
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Faulty*

To be classed as Faulty* the device should:

  • Device has serious functional faults. Serious faults include, Wi-Fi, charging fault, proximity sensor, accelerometer, freezes, stuck in loop, earpiece speaker, loudspeaker, microphone. Where applicable stylus and SIM tray is missing.
  • Home button, Touch ID, Face ID, NFC do not function correctly. Home button is cracked (iPhone only).
  • The display/LCD is cracked, bleeding, has pressure marks, white spots, discolouration, dead pixels, screen lift, screen burn, overheats and is liquid damaged.
  • Housing is bent, cracked including camera lens, rear or front glass.
  • Be removed from any iCloud / Samsung / Google accounts. (click here for more)
  • We cannot accept any devices with no power and / or android devices that are not showing any display on the LCD as we cannot guarantee the safe removal of personal data, these devices will be returned free of charge without notice - read the full terms & conditions.
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* We cannot accept devices with no power that have been tampered with and / or that we cannot guarantee the safe removal of personal data, these devices will be returned free of charge without notice - read the full terms & conditions.

Light Wear and Tear consists of:

  • Small scuffs / blemishes to the bezel and buttons.
  • Small scratches on the screen that aren’t visible when the phone is held at arm’s length.
  • Small dents / scratches to the casing.
  • We cannot accept iCloud / Samsung / Google and or password locked devices.