Unlock iCloud

Sending an Apple product? You must remove iCloud first!

Option 1

Via the iCloud website

  1. Log in to www.icloud.com with your Apple ID and password
  2. Select Find My Phone
  3. Click All Devices at the top of the screen
  4. Select the device you wish to remove iCloud from
  5. Click Erase iPhone
  6. Click Erase to confirm all data is removed
  7. Enter your Apple ID Password
  8. Click Next and then Next again
  9. Select Done
  10. Select Remove from Account on the right-hand side of the screen
  11. Select Remove to confirm the removal of your iCloud account

Option 2

Via the handset

  1. Go to Settings
  2. Select General
  3. Select Reset > Erase iPhone > Erase iPhone
  4. Enter the Apple ID password when prompted