HELP & SUPPORT

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Help & Support

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

How to erase all data from your Android phone

Go to Settings

Select System > Advanced > Reset options

You will be presented with three choices.

  1. “Reset Wi-Fi, mobile & Bluetooth” is sometimes useful if you’re having trouble with connectivity.
  2. “Reset app preferences” will restore all of your app and notification defaults, among other things. Neither of these will delete the data on your phone.
  3. “Erase all data (factory reset),” and that’s the one you’re going to select.

You’ll get a warning screen reminding you that your data will be erased, along with all the accounts you’re currently signed into.

Select “Reset phone.”

If you have a PIN or some other security setup, you’ll be asked to enter it.

You’ll get another screen asking if you’re sure this is what you want to do.

Are you sure? Then hit the “Erase everything” button.

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

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