Complaints Policy

If you wish to raise a complaint, please do so by following the instructions below

How to raise a complaint

All complaints must be made by any of the following channels:

  • info@webuyanyphone.com
  • Customer Services Department, WeBuyAnyPhone, Unit 8 Brickfield Trading Estate, Brickfield Lane, Eastleigh, Hampshire, SO53 4DR
What we require

For us to fully investigate your complaint we require the following:

  • Your name and order number
  • A valid contact number and email or postal address
  • A summary of the issue with as much detail as possible
  • A copy of any communications related to this complaint
The next steps

We will acknowledge your complaint within 2 working days of receipt (Please note postal responses may take longer). Your complaint will be recorded and assigned to a senior member of staff, who will investigate and provide you with regular updates throughout the investigation. We aim to resolve all complaints within 5 working days.