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Complaints policy

If you wish to raise a complaint, please do so by following the instructions below:

How to raise a complaint

All complaints must be made by any of the following channels:

By phone on:
033 33 44 55 84

By Email:

In writing to:
Customer Services Department,
Unit 2, Fulcrum 4,
Solent Way,
PO15 7FT

What we require

For us to fully investigate your complaint we require the following:

  • Your name and order number
  • A valid contact number and email or postal address
  • A summary of the issue with as much detail as possible
  • A copy of any communications related to this complaint

The next steps

We will acknowledge your complaint within 3 working days of receipt (Please note postal responses may take longer). Your complaint will be recorded and assigned to a senior member of staff, who will investigate and provide you with regular updates throughout the investigation. We aim to resolve all complaints within 14 working days.


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