Support Home > Other > Complaints policy

Complaints policy

If you wish to raise a complaint, please do so by following the instructions below:

How to raise a complaint

All complaints must be made by any of the following channels:

By phone on:
033 33 44 55 84

By Email:
info@webuyanyphone.com

In writing to:
Customer Services Department,
WeBuyAnyPhone,
Unit 2, Fulcrum 4,
Solent Way,
Fareham,
Hampshire,
PO15 7FT

What we require

For us to fully investigate your complaint we require the following:

  • Your name and order number
  • A valid contact number and email or postal address
  • A summary of the issue with as much detail as possible
  • A copy of any communications related to this complaint

The next steps

We will acknowledge your complaint within 3 working days of receipt (Please note postal responses may take longer). Your complaint will be recorded and assigned to a senior member of staff, who will investigate and provide you with regular updates throughout the investigation. We aim to resolve all complaints within 14 working days.

UPDATED SEPTEMBER 2023

Did this answer your question?

Great! We're glad you found an answer

Still need help? Get in touch

Email Customer Service

info@webuyanyphone.com

©2024 WeBuyAnyPhone Limited. All rights reserved | Company No. 8321525 - VAT No. GB153510637