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Postage support articles

Packaging Your Device

WeBuyAnyPhone.com gives you more ways to transport your tech. You can choose from: Sending your device with the QR code with Royal Mail Sending your device with the QR code with InPost Print your o...

Using the Digital Label

Using a Digital Label (QR Code) to send your device to us couldn't be easier. Prepare your device by removing any iCloud, Google or Samsung accounts, before resetting it to factory settings.

Using the Freepost Label

Using the physical label to send your device to us couldn't be easier. Watch this short video to find out how.

Do I need to print a label when returning a parcel via InPost?

Nope. We’ll send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Our courier will add the label when they pick it up.

Postage costs & Insurance

Please allow 48 hours for your device to arrive with us. If you want to see if your package has been delivered yet, you can track your item by going to Royal Mail - Track your item and enter your t...

Requesting a new digital label

To request a new digital label for your device, please contact our Customer Support team who will be happy to assist. Once requested in your account section we'll email you a digital label. Package...

InPost - What happens if my parcel has not moved from the locker or stuck in transit?

Please contact us as soon as possible as we only have 14 days to raise it with InPost.

I've just posted my device - What happens next?

Please allow 48 hours for us to receive your device and keep an eye on the tracking. Once your device has been delivered, we aim to process it within 24-48 hours. If your device is processed before...

My device has been delivered but I have not heard anything yet.

Once your device has been delivered, we aim to process it within 24-48 hours.

Sending multiple device trade ins by Royal Mail.

If more than 2 devices are found within 1 package, Royal Mail will Destroy the contents of the package, and will not provide any recourse / claim value for the package. More information can be foun...
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