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Postage support articles

Packaging Your Device

WeBuyAnyPhone.com gives you more ways to transport your tech. Choose from: Package your device and take it to the Post Office using an emailed QR code. Print your own label. Carefully package up yo...

Using the Digital Label

Using the Digital Label (QR Code) to send your device to us couldn't be easier. Watch this short video to find out how.

Using the Freepost Label

Using the Freepost Label to send your device to us couldn't be easier. Watch this short video to find out how.

Postage costs & Insurance

Please allow 48 hours for your device to arrive with us. If you want to see if your package has been delivered yet, you can track your item by going to Royal Mail - Track your item and enter your t...

Requesting a new digital label

To request a new digital label for your device, please contact our Customer Support team who will be happy to assist. Once requested in your account section we'll email you a digital label. Package...

I've just posted my device - What happens next?

Please allow 48 hours for us to receive your device and keep an eye on the tracking. Once your device has been delivered, we aim to process it within 24-48 hours. If your device is processed before...

My device has been delivered but I have not heard anything yet.

Once your device has been delivered, we aim to process it within 24-48 hours.

Sending multiple device trade ins by Royal Mail.

If more than 2 devices are found within 1 package, Royal Mail will Destroy the contents of the package, and will not provide any recourse / claim value for the package. More information can be foun...
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