We are currently operating as normal with precautions in place. Please allow a little longer for your handset to be received, we are aware Royal Mail have some delays. We are working with 3rd party services to eliminate any delays. Please be aware that occasionally we may experience 24-48 hours delays processing devices, but should you have any queries please e-mail us – info@webuyanyphone.com. We’ll reply within a few hours during the working day or the following working day if received after hours or at weekends.
We’re honouring prices returned after the 14 day limit giving you plenty of time to safely send your device.
Complaints Policy
If you wish to raise a complaint, please do so by following the instructions below
How to raise a complaint
All complaints must be made by any of the following channels:
- By phone on: 03333 445 584
- Email: info@webuyanyphone.com
- In writing to: Customer Services Department, WeBuyAnyPhone, Wentworth House, Solent Business Park, 4400 Parkway, Whiteley, Hants, PO15 7FJ
What we require
For us to fully investigate your complaint we require the following:
- Your name and order number
- A valid contact number and email or postal address
- A summary of the issue with as much detail as possible
- A copy of any communications related to this complaint
The next steps
We will acknowledge your complaint within 3 working days of receipt (Please note postal responses may take longer). Your complaint will be recorded and assigned to a senior member of staff, who will investigate and provide you with regular updates throughout the investigation. We aim to resolve all complaints within 14 working days.