Complaints Policy

If you wish to raise a complaint, please do so by following the instructions below

How to raise a complaint

All complaints must be made by any of the following channels:

  • By phone on: 03333 445 584
  • Email:
  • In writing to: Customer Services Department, WeBuyAnyPhone, Wentworth House, Solent Business Park, 4400 Parkway, Whiteley, Hants, PO15 7FJ
What we require

For us to fully investigate your complaint we require the following:

  • Your name and order number
  • A valid contact number and email or postal address
  • A summary of the issue with as much detail as possible
  • A copy of any communications related to this complaint
The next steps

We will acknowledge your complaint within 3 working days of receipt (Please note postal responses may take longer). Your complaint will be recorded and assigned to a senior member of staff, who will investigate and provide you with regular updates throughout the investigation. We aim to resolve all complaints within 14 working days.