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Frequently asked questions

What happens once I’ve sold my phone?

Here is what happens once you've sold your phone online, and we've received it in the post. If you haven’t already you’ll want to erase your device of your personal data. Typically, a simple factory reset will do the job but here is our step by step guide to wipe your phone's data.

You’ll then need to post your device to us. Pack up your device carefully and follow the steps in your welcome email. If you still have the box your device came in, this is the perfect shipping container.

Once we receive your device we just need to make sure the condition you’ve selected is correct. This is completely impartial and done by industry leading software PhoneCheck

We aim to test your device and make a cash payment straight into your bank account within 24 hours.

Why should I recycle my phone?

Mobile phones have materials that can harm the environment. If you throw them away into landfill, these materials can release harmful chemicals. They also have valuable metals that take a lot of energy to extract and process. Recycling your old phones helps to avoid both of these and ensures a greener future for our planet.

By recycling your phone you'll be helping to improve our environment. WeBuyAnyPhone.com will also reward you handsomely! You could earn up to £806!

Can I sell my broken phone?

Yes you can sell your damaged phone, our goal is to give any phone we can a new lease of life. If your mobile phone has any of the following faults you can sell your old phone to WeBuyAnyPhone.com.

• Cracked screen.
• Faulty buttons.
• Broken speakers.
• Broken battery.
• Broken microphone.
• Unresponsive touch screen.
• Scratches & dents.
• Broken SIM card gate.
• Software issues.

The faults we will not be able to purchase devices with are.

• Device does not turn on.
• Device is completely snapped in half.

How much is my phone worth?

The easiest way to determine this is to get a price right here on the website. Simply find your phone above. Tell us a few details about your device’s condition and spec. Then provide an email address, so we can contact you with step-by-step instructions on how to get your device to us.

We’ll then provide you with an exact price for your device.

How do I send my mobile phone to you?

Carefully package your mobile phone in a suitable bag or box so it's fit for transit.

When selling to us you can choose from one of the following free post methods.

• Digital label – We’ll email you a digital label. Package the device you’re selling, take it to the nearest drop off location and show them the digital label on your phone.
• Physical label – We’ll post you a pre-paid envelope and label. Package the device you’re selling, attach the label then take to your nearest Post Office.
• Collection from home or work – Select a location and date. Then on your collection day simply hand over your phone to DPD.

We include step-by-step instructions for each of these in your welcome email.

When will you pay me?

If your device(s) meet our Terms, we will test them and process your payment on the same working day we get them. Read more

Can you price match?

We cannot price match because of how frequently device values change. However, we do update prices daily to ensure you get the best offer. We then let you lock this price in for a 14-day period to avoid any loss in device value on your offer. This makes us confident the price we offer will be the best.

Do you buy phones from all networks?

We accept network locked devices from any network and unlocked devices all the same. As long as your device is UK registered and not barred by a network we will happily buy it.

What Phones Do You Buy?

We buy a huge range of mobile phones and iPad make and models. This includes Apple iPhones & iPads, Samsung phones, Google phones and Huawei.

We aim to provide a great phone recycling service. We are skilled phone recyclers. We make sure that every device we refurbish and sell meets our high standards.

Some tech we won't purchase. The inability to cost efficiently recycle these mobile phone model types unfortunately means we cannot purchase them.

We currently purchase iPhone models XR and upwards. Samsung phone models S20 and upwards. Google phone models Pixel 4 and upwards & Huawei phone models P30 and upwards. See a full list of what we do buy above.