Looking to Sell your Console?

Frequently asked questions

Which consoles do you buy?

We buy every version of the PlayStation 5: the original PS5, the PS5 Slim and the PS5 Pro, in both disc and digital editions. We also buy faulty consoles.

Not sure which one you have? Here's how to find your PS5 model and serial number.

How much is my console worth?

The easiest way to find out is to get a price right here on the website. Simply find your console above and tell us a few details about its condition and storage. Add it to your trade in basket and you'll get your instant price.

Our offer is for your console with at least one original, working controller. Without one, we deduct £75 from the price.

Can I sell my faulty console?

Yes. We buy faulty consoles, as long as they still power on. Faults we can still buy with include:

• No picture.
• Disc drive not reading.
• Damaged ports.
• Overheating.
• Wi-Fi or Bluetooth not working.
• Damaged faceplates, cracks or chips.

We can't buy a console that doesn't turn on, or one that has been banned from PlayStation Network, reported stolen, tampered with or jailbroken. Read more

What should I send with my console?

Your console, a power cable, a HDMI cable and at least one controller. Please remove any discs. You don’t need the original box.

Any additional accessories, storage and games sent in with your console will be recycled and will not be returned. Read more

What do I need to do before I send my console?

Please do both of these before you send it:

• Turn off Console Sharing and Offline Play – this unlinks the console from your PlayStation account's games and subscriptions. How to
• Reset your console – this wipes your data. How to

You don't need to sign out of your PlayStation account first, and if you can't reset it, send it anyway. We securely wipe every console we receive.

How do I send my console to you?

Choose one of two Royal Mail options:

• Our free Royal Mail label – free, with our standard cover. Best for lower-value and faulty consoles.
• Royal Mail Special Delivery Guaranteed by 1pm – you pay at the Post Office. Tracked, signed for and covered up to £750. Best for higher-value consoles.

Use a sturdy box with padding all round, and send one console per parcel. How to pack your console

How do you test and grade my console?

We grade your console by how it looks and whether everything works, and aim to test it within 48 hours of receiving it (Monday to Friday, excluding public holidays).

If the condition doesn't match what you selected, we'll send you a revised offer explaining why. You can accept it and be paid, or decline it and have your console returned. Read more

When will you pay me?

If your console meets our Terms, we will test it and process your payment on the same working day we test it. Read more

Can I sell a phone and a console in the same order?

Yes. You can add any amount or type of device to one order, it doesn’t matter if it’s a Phone, Tablet, Smartwatch or Console. Each device gets its own QR/Label code, so please send them in separate parcels.

Can you price match?

We cannot price match because of how frequently device values change. However, we do update prices daily to ensure you get the best offer. We then let you lock this price in for a 14-day period to avoid any loss in value on your offer.