Testing & grading

When selling your phone you want to ensure that you're getting a fair evaluation of the device. That's why we use PhoneCheck, an industry leading software provider that does two things:

Our technicians will fully assess your mobile phone and grade the condition of your device to either 'Good', 'Pretty Good', 'Average' or 'Faulty' against what you sold this phone when you completed the trade-in.

Don't worry if your phone is broken or damaged as we'll still offer you a value.

Good

No cracks, chips, bends or dents on the device whatsoever. No visible scratches to the screen, rear housing and bezels. It powers on and functions as new.

Pretty Good

It may have tiny imperfections invisible to the naked eye (even if it's been kept in a phone case with a screen protector). No cracks or bends. It powers on and functions as new.

Average

Visible signs of wear and tear, such as small scratches. No cracks, bends or chips. It powers on and functions as new.

Faulty

Either heavy wear and tear, or one or more faults in functionality such as Camera, Wi-Fi, Bluetooth, Buttons, Touch ID, Face ID, Speakers, etc. Device must still power on (we can't accept a device with no power/display)

UPDATED SEPTEMBER 2023