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Why has my offer changed?

We will sometimes send you a revised offer once we receive your device, that is higher or lower than what was originally offered.

Our technicians will fully assess your mobile phone and grade the condition of your device to either 'Good', 'Pretty Good', 'Average' or 'Faulty' against what you selected when you completed the trade-in.

As long as your phone or tablet is as described, you'll always get the price we offer. If things aren't quite as they seem and we have to revalue your device, we'll provide a revised price based on our technician review, which you don't have to accept.

person using their phone

Our device grading at a glance


No cracks, chips, bends or dents on the device whatsoever. No visible scratches to the screen, rear housing and bezels. It powers on and functions as new.

Pretty Good

It may have tiny imperfections invisible to the naked eye (even if it's been kept in a phone case with a screen protector). No cracks or bends. It powers on and functions as new.


Visible signs of wear and tear, such as small scratches. No cracks, bends or chips. It powers on and functions as new.


Either heavy wear and tear, or one or more faults in functionality such as Camera, Wi-Fi, Bluetooth, Buttons, Touch ID, Face ID, Speakers, etc. Device must still power on (we can't accept a device with no power/display)


If your battery health is below 85%, we can still pay you the working price, but may need to deduct a small value to replace the battery.


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