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Support Home > Postage > Requesting a new digital label

Requesting a new digital label

To request a new digital label for your device, please contact our Customer Support team who will be happy to assist.

Once received, package your device(s) you’re selling, take to your nearest Post Office or InPost Locker and show the QR code on your phone.

phones being packed

How to send your device using your new digital label

1

Prep it by signing out of iCloud, Google or Samsung

We cannot accept any devices that still have these accounts on them. Next, reset the device to factory settings. For help on how to do this, go to our support page

2

Pack it carefully

We must receive it in the same condition you sent it in. We suggest using bubble wrap and/or its original box. You don't need to include any chargers, headphones or other accessories. Here are some tips on the best way to pack your device.

3

Post it using any Post Office or InPost Locker

Simply show your digital label at the Post Office and they will attach the label for you or show your digital label at any InPost Locker and follow the instructions on screen.

Your device is insured up to £150 for its journey to us. If you would like to insure your device for more than £150, we recommend sending it Special Delivery with the Post Office.

We've already sent your tracking link within the first text message you received from us. Please do not use a Post Box. The price is only valid for 14 days so send it as soon as possible.

UPDATED SEPTEMBER 2026

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