Support Home > Postage > Requesting a new physical label

Requesting a new physical label

To request a new physical label for your device, log into your account here.

Once requested in your account section we'll post you a pre-paid envelope and label. Package the device you're selling, attach the label then take to the Post Office.

phones being packed

How to send your device using your new physical label


Prep it by signing out of iCloud, Google or Samsung

We cannot accept any devices that still have these accounts on them. Next, reset the device to factory settings. For help on how to do this, go to our support page


Pack it into the padded envelope we send you

You don't need to include any chargers, headphones or other accessories


Post it using any Post Office

We'll include a freepost label in the envelope we send you. Attach the label and take to the Post Office. Your device is insured up to £150 on it's journey to us

If you would like to insure your device for more than £150, we recommend sending it Special Delivery.

We've already sent your tracking link within the first text message you received from us. Please do not use a Post Box. The price is only valid for 14 days so send it as soon as possible.


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