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Damaged devices accepted
Deciding what condition your device can seem tricky!
But we’re here to make things simple.
Firstly, it’s important to note that having a phone case and screen protector on a device doesn’t mean it won’t be damaged
Remove any phone cases or screen protectors and inspect your device thoroughly for even the smallest of scratches, chips or other cosmetic imperfections.
What does ‘Good’ condition mean?
Device powers on, charges correctly, is fully functional and free from any physical damage or faults.
Battery health percentage on Mobile Phones must be above 85%. If not, then a value of up to £39 will be deducted. Battery health percentage on iPads & watches must be above 80%, if not the device will be classified as average.
Must not have any personalisation or engraving.
The screen has no scratches, blemishes or signs of use.
Screen/Display has a fully functioning touchscreen without any cracks or damage – this includes no screen lift, chips, cracks, heavy or deep scratches, pressure marks, discolouration, white spots, dead pixels, or screen burn.
Handset housing is in good condition with no chips, cracks, scuffs, dents. This includes home button, rear cover/glass, and camera lens.
Wi-Fi, Bluetooth, GPS, Camera, Video, Home button, Touch ID, Face ID, NFC, Proximity sensor, Accelerometer, Speakers, Hardware keys, and Operating system all function correctly.
Not be water damaged (water indicators must not be pink/red).
Be removed from any iCloud / Samsung / Google accounts. (How to remove from iCloud account / How to remove from Google & Samsung account)
Additional Smartwatch conditions for Good grading:
The housing must be in good condition with no chips, cracks, scuffs, dents.
This includes all peripheral buttons e.g. Digital Crown/Home button and Side button.
Digital Crown/Home button, GPS, Wi-Fi, Bluetooth, NFC*, Proximity sensor, Heart rate monitor, Microphone, Speakers, and Operating system all function correctly.
Watch must include the strap.
What does ‘Pretty Good’ condition mean?
Device powers on, charges correctly, is fully functional and has minor wear and tear to the screen or body.
Battery health percentage on Mobile Phones must be above 85%. If not, then a value of up to £39 will be deducted. Battery health percentage on iPads & watches must be above 80%, if not the device will be classified as average.
Must not have any personalisation or engraving.
The screen may have minor wear or tear, such as scratches that are imperceptible during normal use.
Screen/Display has a fully functioning touchscreen without any cracks or damage – this includes no screen lift, chips, cracks, heavy or deep scratches, pressure marks, discolouration, white spots, dead pixels, or screen burn.
Handset housing is in good condition with only minor wear and tear, such as small scuffs and dents. There must be no cracks or chips. This includes home button, rear cover/glass, and camera lens.
Wi-Fi, Bluetooth, GPS, Camera, Video, Home button, Touch ID, Face ID, NFC, Proximity sensor, Accelerometer, Speakers, Hardware keys, and Operating system all function correctly.
Not be water damaged (water indicators must not be pink/red)
Be removed from any iCloud / Samsung / Google accounts. (How to remove from iCloud account / How to remove from Google & Samsung account)
Additional Smartwatch conditions for Pretty Good grading:
The housing must be in good condition with no chips, cracks, scuffs, dents. This includes all peripheral buttons e.g. Digital Crown/Home button and Side button.
Digital Crown/Home button, GPS, Wi-Fi, Bluetooth, NFC*, Proximity sensor, Heart rate monitor, Microphone, Speakers, and Operating system all function correctly.
Watch must include the strap.
What does ‘Average’ condition mean?
Device powers on, charges correctly, is fully functional and has significant wear and tear. Can have personalisation or engraving.
Battery health percentage on Mobile Phones must be above 85%. If not, then a value of up to £39 will be deducted. Battery health percentage on iPads & watches must be above 60%, if not the device will be classified as faulty.
Screen/Display has a fully functioning touchscreen without any cracks or damage – this includes no screen lift, chips, cracks, pressure marks, discolouration, white spots, dead pixel, or screen burn. Can have heavy scratches and consistent blemishes and scratches.
Housing is dented and/or scuffed, however this does not include front or rear glass, and home button is not cracked or damaged.
Wi-Fi, Bluetooth, GPS, Camera, Video, Home button, Touch ID, Face ID, NFC, Proximity sensor, Accelerometer, Speakers, Hardware keys, and Operating system all function correctly.
Not be water damaged (water indicators must not be pink/red)
Be removed from any iCloud / Samsung / Google accounts. (How to remove from iCloud account / How to remove from Google & Samsung account)
Additional Smartwatch conditions for Average grading:
The Screen/Display has a fully functioning touchscreen without any cracks or damage – this includes no chips, cracks, screen lift, pressure marks, discolouration, white spots, dead pixel, or screen burn. It can have heavy scratches and blemishes.
The housing may be dented and/or scuffed, however this does not include front or rear glass, and home button must not be not cracked or damaged.
Wi-Fi, Bluetooth, GPS, Digital Crown/Home button, NFC*, Proximity sensor, Heart rate monitor, Microphone, Speakers, and Operating system all function correctly.
Watch may be missing the strap
What does ‘Faulty’ condition mean?
The price offered for a faulty device is influenced by several factors, including number of defects, severity of damage, and device type. Due to this, we may offer you a reduced price on your original quoted value.
To be classed as Faulty the device should:
Device must power on
Device must not be locked to any iCloud / Samsung / Google accounts. (How to remove from iCloud account / How to remove from Google & Samsung account)
No missing components
Device is not bent or deformed
Device is not water damaged
