Please allow 48 hours for your device to arrive with us. If you want to see if your package has been delivered yet, you can track your item by going to Royal Mail - Track your item and enter your tracking number. It will look something like this: QY XXXX XXXX XGB
A free service for lower value orders
Cover up to £150
Estimated delivery time
1-3 working days
Cost of service
Free (prepaid label)
Loss or damage by Royal Mail
Up to £150
Parcel tracking
Managed by us
Parcel compensation
Managed by Us
Please keep your proof of postage receipt
Please ensure that you include your Trade-in ID with your device when you send it to us, either inside or on the package. This will help us to process your order as quickly as possible.
A paid service for higher value orders
Cover up to £750
Estimated delivery time
1 working day
Cost of service
£8.15 (approximately)
Loss or damage by Royal Mail
Up to £750
Parcel tracking
Provided by Royal Mail
Parcel compensation
Managed by You
Please keep your proof of postage receipt
If for any reason you request your device to be returned, WeBuyAnyPhone.com will charge a returns fee of £10.75 to cover postage, packing and insurance of your device in transit with the courier (up to a value of £150).
UPDATED SEPTEMBER 2023
Call Customer Service
Tel: 033 33 44 55 84
Mon-Fri 9am-5pm