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Postage costs & Insurance

Tracked returns

Free

Please allow 48 hours for your device to arrive with us. If you want to see if your package has been delivered yet, you can track your item by going to Royal Mail - Track your item and enter your tracking number. It will look something like this: QY XXXX XXXX XGB

A free service for lower value orders

Cover up to £150

Estimated delivery time

1-3 working days

Cost of service

Free (prepaid label)

Loss or damage by Royal Mail

Up to £150

Parcel tracking

Managed by us

Parcel compensation

Managed by Us
Please keep your proof of postage receipt

Special delivery

Paid by you

Please ensure that you include your Trade-in ID with your device when you send it to us, either inside or on the package. This will help us to process your order as quickly as possible.

A paid service for higher value orders

Cover up to £750

Estimated delivery time

1 working day

Cost of service

£8.15 (approximately)

Loss or damage by Royal Mail

Up to £750

Parcel tracking

Provided by Royal Mail

Parcel compensation

Managed by You
Please keep your proof of postage receipt

DPD Collection Service

Paid by us

Please ensure you securely package up the device and DPD will bring a label with them on the day.

A free service

Cover up to £200

Estimated delivery time

1 working day

Cost of service

Free

Parcel tracking

Provided by DPD

Parcel compensation

Managed by Us

If for any reason you request your device to be returned, WeBuyAnyPhone.com will charge a returns fee of £10.75 to cover postage, packing and insurance of your device in transit with the courier (up to a value of £150).

UPDATED SEPTEMBER 2023

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