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Support Home > Postage > Sending multiple device trade ins by Royal Mail.

Sending multiple device trade ins by Royal Mail

If more than 2 devices are found within 1 package, Royal Mail will Destroy the contents of the package, and will not provide any recourse / claim value for the package. More information can be found here:

Royal Mail prohibited and restricted items personal customer guidelines

If you believe the value of your device is over £750, you must send your device via Royal Mail Special Delivery, or contact us to Arrange a DPD Collection. If the value of the device exceeds £750 and is sent in via our free QR code, and is damaged / lost in transit, Royal Mail will not provide any claim value as the device value breaches their Ts&Cs

Choosing the correct packaging for your devices

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Use high-quality corrugated cardboard boxes.
They can be single-, double- or triple-walled. We recommend double- or triple-walled for fragile or heavy (10kg+) items

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Make sure packages are clearly labelled.
Make sure your box has enough surface area free to be labelled

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Choose the correct size package.
Use jiffy bags for small items

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Secure your package contents.
Wrap items individually and use void filler like foam peanuts and bubble wrap to keep your items from moving around in transit

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Avoid damage from transit.
When sending a few items in one parcel, use dividers, and place items in the middle of the box with a 5cm distance from walls and corners

UPDATED JULY 2025

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