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Using the Digital Label

Using the Digital Label (QR Code) to send your device to us couldn't be easier. Watch this short video to find out how.

Prepare your device by removing any iCloud, Google or Samsung accounts, before resetting it to factory settings.

Pack your device carefully to protect it on its way to us. We suggest using an envelope with bubble-wrap or its original box if you have it. You do not need to include any accessories such as earphones or chargers.

All you need to do now is take it to any Post Office and show them the digital label we send you. Please do not use a Post Box.

Your device will be insured for up to £150 on its journey to us as standard, but you can pay extra at the Post Office for a method with more insurance cover if you choose to.

If your device is as described when we receive and test it, you’ll be paid within 1 working day

UPDATED APRIL 2024

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