Support

Phone condition in detail


Good

To be classed as Good the device should:

Turn on / off (with all buttons working) Have a working touch screen (without cracks or damage) Be fully functional* (light wear and tear** is acceptable) Working screen (no cracks or pixel damage) Have no damage to case (no cracks or chips) Have a fully working operating system (software) Battery health percentage must be above 80% - if not the handset will be classified as Average (iPhone only) Not be water-damaged (water indicators must not be pink/red) Make / receive calls WiFi / Camera / Video must work Be removed from any iCloud / Samsung / Google Accounts

Average

To be classed as Average the device should:

Be Fully functional - all parts inc. system software Working Home Button / Finger Print sensor Make / receive calls Heavy wear and tear / scratches Battery health percentage is 80% or lower that does not require a service. If not the device will be classified as Faulty (iPhone only) Be removed from any iCloud / Samsung / Google Accounts

Faulty*

To be classed as Faulty* the device should:

Crack or smashed screen Heavy wear and tear Include its battery Be intact - not crushed or snapped in half Not have any missing parts or components Must power up - (Note: Any Apple or Samsung device with battery health level of 80% or less will be classed as faulty) Battery requires a service from any health % - your handset will show it requires a battery service in the settings, battery menu. (iPhone only) Or is locked to a foreign network Have a replacement non genuine screen prevents the device from working correctly. Be removed from any iCloud / Samsung / Google Accounts

  • We cannot accept devices with no power that have been tampered with and / or that we cannot guarantee the safe removal of personal data, these devices will be returned free of charge without notice - read the full terms & conditions.

Light Wear and Tear consists of:

Small scuffs / blemishes to the bezel and buttons. Small scratches on the screen that aren’t visible when the phone is held at arm’s length. Small dents / scratches to the casing. We cannot accept iCloud / Samsung / Google and or password locked devices.

* We’ll pay you on the same day of us satisfactorily testing your device. Applies to orders placed after 7th November 2020. Orders placed before this date subject to our usual 5 day payment terms.

©2020 E-giant Limited. All Rights Reserved | Company No. 8321525 - VAT No. GB153510637