
HELP & SUPPORT
You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Help & Support
You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.
How does it work?
#1 Search
Search for your device, answer a few questions about its condition, and we’ll instantly offer you a market-beating price. Say yes, tell us who you are and you’re all done.
#2 Send
Send us your device - choose from the following:
Freepost pack – we’ll send one to you within 48 hours Print your own freepost label – when time is short
#3 Get paid
We’ll pay you on the same day of us satisfactorily testing your device. Applies to orders placed after 7th November 2020. Orders placed before this date subject to our usual 5 day payment terms.