I haven’t received my Freepost pack – what can I do?

The Freepost pack usually takes three working days to arrive. If after this time you still don’t have your Freepost pack, order another by going to My Account. You can also print off a freepost label - this is the fastest way to get you device back to us.

* We’ll pay you on the same day of us satisfactorily testing your device. Applies to orders placed after 7th November 2020. Orders placed before this date subject to our usual 5 day payment terms.

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