I haven’t received my Freepost pack – what can I do?

The Freepost pack usually takes three working days to arrive. If after this time you still don’t have your Freepost pack, order another by going to My Account. You can also print off a freepost label - this is the fastest way to get you device back to us.


*Subject to the Quality Assessment Tech Team completing all checks before 2pm, and you accepting any changes if needed. Please also allow up to 48 hours for your device to be processed when delivered.

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