HELP & SUPPORT

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Help & Support

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

We only pay by bank transfer.

Provided your Device(s) meets our Terms we will process the payment to you on the same Working Day that we process and test your Device, if the processing and testing is completed prior to 2pm.

In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control.

Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

If you accept your offer before 2 p.m. the payment will be processed the same day, anything after will be authorised the next working day.

Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

Send an email to info@webuyanyphone.com confirming the correct details.

You must include your WeBuyAnyPhone.com order number.

Sorry, that’s not possible. All payments are made by bank transfer only.

From time to time, Webuyanyphone may offer voucher codes to its customers.

The minimum trade-in value(and final offer value) will be defined in the promotion. Any trade-ins with a final offer value of less than that stated in the promotion will not be eligible for any voucher code use.

Voucher codes must be entered at checkout. Voucher codes are valid for 1 use per customer and cannot be applied retrospectively. All voucher codes are subject to the Quality Assessment Tech Team completing all checks of your device satisfactorily, and after these checks it still qualifying for the promotion.

Please visit our Terms and Conditions page for more information.

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

©2022 WeBuyAnyPhone Limited. All Rights Reserved | Company No. 8321525 - VAT No. GB153510637