Support

Phone conditions explained


Good

To be classed as Good the device should:

Turn on / off (with all buttons working) Have a working touch screen (without cracks or damage) Be fully functional* (light wear and tear** is acceptable) Working screen (no cracks or pixel damage) Have no damage to case (no cracks or chips) Have a fully working operating system (software) Battery health percentage must be above 80% - if not the handset will be classified as Average (iPhone only) Not be water-damaged (water indicators must not be pink/red) Make / receive calls WiFi / Camera / Video must work Be removed from any iCloud / Samsung / Google Accounts

Average

To be classed as Average the device should:

Be Fully functional - all parts inc. system software Working Home Button / Finger Print sensor Make / receive calls Heavy wear and tear / scratches Battery health percentage is 80% or lower that does not require a service. If not the device will be classified as Faulty (iPhone only) Be removed from any iCloud / Samsung / Google Accounts

Faulty*

To be classed as Faulty* the device should:

Crack or smashed screen Heavy wear and tear Include its battery Be intact - not crushed or snapped in half Not have any missing parts or components Must power up - (Note: Any Apple or Samsung device with battery health level of 80% or less will be classed as faulty) Battery requires a service from any health % - your handset will show it requires a battery service in the settings, battery menu. (iPhone only) Or is locked to a foreign network Have a replacement non genuine screen prevents the device from working correctly. Be removed from any iCloud / Samsung / Google Accounts

  • We cannot accept devices with no power that have been tampered with and / or that we cannot guarantee the safe removal of personal data, these devices will be returned free of charge without notice - read the full terms & conditions.

Light Wear and Tear consists of:

Small scuffs / blemishes to the bezel and buttons. Small scratches on the screen that aren’t visible when the phone is held at arm’s length. Small dents / scratches to the casing. We cannot accept iCloud / Samsung / Google and or password locked devices.

2021 FINALISTS

*Subject to the Quality Assessment Tech Team completing all checks before 2pm, and you accepting any changes if needed. Please also allow up to 48 hours for your device to be processed when delivered.

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