Support

Selling Your Phone to WeBuyAnyPhone


#1 Search

Search for your device, answer a few questions about its condition, and we’ll instantly offer you a market-beating price. Say yes, tell us who you are and you’re all done.

#2 Send

Send us your device - choose from the following:

Freepost pack – we’ll send one to you within 48 hours UPS collection – available for premium products Print your own label – when time is short

#3 Get paid

We’ll pay you within five days of satisfactorily testing your tech.

Find your phone either by using the search bar, entering the make or model or IMEI, or you can browse the device pages.

For iPhone:

Settings>General>About – then scroll to Capacity

For Samsung Galaxy

1. Swipe up to access apps
2. Select Settings
3. Select Device maintenance or Device care (Don’t see this screen? Go to step 4)
4. Select Storage. You’ll see what storage is unused and what your total storage is, ie 32.4GB/128GB. The larger number is your storage (capacity)

The value of phones, tablets and wearables changes on a daily basis. It all depends on demand. WeBuyAnyPhone.com guarantees prices for 14 days, giving you plenty of time to sell your device for a market-beating price.

Once we’ve provided you with a price for your device, we guarantee it for 14 days. As long as we receive your device with 14 days, and your tech is as described, you’ll receive the price we promised.

As long as your phone, tablet or wearable is as described, you’ll always get the price we offer. If things aren’t quite as they seem and we have to revalue your device, we’ll provide a revised price, which you don’t have to accept.

We aim to test most devices on the day we receive them (Monday-Friday, excluding public holidays). We’ll let you know as soon as it’s done.

We love phones, tablets and wearables, especially from Apple, Samsung and Google. A full list of what we want, along with the latest prices, is available on the website.

To protect you and us. Devices valued over £400 are very current so it’s less likely people want to sell them. We ask for proof of purchase to make sure the device is yours to sell.

We’ll identify this when your device is tested - it may affect the value. Don’t worry, we’ll let you know and, if necessary, provide a revised price, which you don’t have to accept.

Yes, no problem. In fact you might be surprised how much your damaged or faulty phone, tablet or wearable is worth. However, the device MUST switch on. If it doesn’t we can’t accept it because we can’t wipe it, which means personal data might still be accessible.

Be sure to select ‘Faulty’ when confirming the condition.

Sorry no. The device MUST turn on – if it doesn’t we can’t accept it because we can’t wipe it, which means personal data might still be accessible.

Yes but the device can only be sold as ‘Faulty’. However, it MUST switch on. If it doesn’t we can’t accept it because we can’t wipe it, which means personal data might still be accessible. Be sure to select ‘Faulty’ when confirming the condition.

The easiest way is by using the IMEI (it’s a code number, unique to your device).

Using your phone’s keypad, enter *#06# and your IMEI will be displayed. Enter the IMEI into the IMEI Checker on the WeBuyAnyPhone.com website and all will be revealed.

For iPads, tablets and wearables, please check the manufacturer’s instructions.

Because it’s old and no one wants it. However, we’re more than happy to recycle old (and broken) devices because it’s the responsible thing to do.

You can send as many devices as you like. In fact, the more, the merrier!

If you’re a business customer with a larger quantity of devices, call 03 333 445 584 to arrange free secure collection.

No. Any device received by us and identified as stolen will be destroyed, and no payment made.

No. Most blocked phones are lost or stolen. Any device received by us and identified as lost or stolen will be destroyed, and no payment made.

If you’re the rightful owner of a blocked phone you should contact your network (or finance provider if purchasing on credit) to arrange for the device to be unblocked.

Find out about blocked/blacklisted phones here

Yes! And we pay market-leading rates for them too.

No. We don’t accept any non-genuine devices. Our Tech Team can spot them a mile off so please, don’t try and sell them to us.

To get the very best price for your device you need to remove iCloud BEFORE sending it to us.

To find out how to remove iCloud click here.

To get the very best price for your device you need to remove your Android/Google/Samsung account BEFORE sending it to us.

To find out how to removing Android/Google/Samsung accounts click here.

A blacklisted phone or tablet means the device is listed (on the GSMA international register) as lost or stolen and so, by law, WeBuyAnyPhone.com must retain your device for up to 28 days.

During this period, you can apply to your mobile network (or finance provider if purchasing on credit) to have the device removed from the blacklist. Once it’s removed, you can continue with the sale of the device to WeBuyAnyPhone.com.

If the device cannot be removed from the register, we are obliged by law to retain the device and inform the Police.

How does blacklisting work?

We use MobiCHECK® diagnostics device check software that provides instant access to an extensive data ecosystem to help us avoid buying stolen mobile phones. Combining live data from four key sources, including; Insurance Companies, Law Enforcement Agencies, Recyclers and Mobile Networks, MobiCHECK® is an instant due-diligence solution that provides assurance that the phones we purchase have been comprehensively checked and authenticated.

Any device that connects to a mobile network can be blacklisted when it’s lost or stolen. All such devices have a unique identification code (IMEI) that allows the networks to identify them (when SIM-enabled and powered on) and if necessary, permanently disable them.

A blackilisted device cannot be returned to you. It has no value and therefore you will receive no payment. If the device cannot be removed from the register we MUST destroy the device.

We take the deletion of all data very seriously.

To securely remove all data from any device received, we use MobiWIPE® HD. This industry leading service provides Adisa Certified Data Erasure for all types of data storage devices – especially mobile phone and laptop data storage. The software has a Common Criteria EAL3+ certified data erasure solution applicable to all types of data storage device.

* UPS Collection available for qualifying devices

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