HELP & SUPPORT

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Help & Support

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Sending Your Device to us

WeBuy gives you more ways to transport your tech. Choose from:

Package your device and take it to the Post Office using an emailed QR
Print your own label
Request a Freepost pack
DHL collection service

Carefully package up your device(s) and follow the instructions in your welcome email. DHL will bring a returns label for you

No! You must take it to the post office and retain either your receipt or proof of posting.

The Freepost pack usually takes three working days to arrive. If after this time you still don’t have your Freepost pack, order another by going to My Account. You can also print off a freepost label - this is the fastest way to get you device back to us.

Multiple devices can be arranged to be collected, for free, by DPD. To arrange collection contact the WeBuyAnyPhone.com Customer Service team here.

If you’re sending a phone or tablet, no, thank you. Please don’t send chargers/leads, headphones, any other accessories or the original box. If these are sent, we won’t be able to return them.

No. Remove the SIM – it may contain personal data. If we do receive a SIM card, it will be immediately destroyed to safeguard customer privacy.

No. Remove the memory card – it may contain personal data. If we do receive a memory card, it will be immediately destroyed to safeguard customer privacy.

What is Royal Mail Parcel Collect?

Parcel Collect is a new parcel collection service from Royal Mail.

You can book a collection online and your parcel will be collected from your front door.

Best of all, there’s no need to leave home and it’s FREE of charge to WeBuyAnyPhone customers.

How does it work?

  • Sell your device to us
  • Either print the freepost label we email you, select ‘Bring my label’ (if you don't have access to a printer) or wait for your freepost pack to be delivered.
  • You can immediately book a Royal Mail collection by clicking the link on the confirmation page or in the confirmation email and following the steps below.
  • If you require a freepost pack, please wait for this to arrive and then follow the instructions included/seen below.

Steps to book a Royal Mail Collection

  1. Visit Royal Mail’s website to book a collection.
  2. Click “Yes, there’s a tracking number” and enter your 13-digit tracking number in the box below. Your 13-digit tracking number can be found at the bottom of your postage label and will be in the following format: #XX XXXX XXXX XXX# - you do not need the hashtags.

  1. In the item weight box enter 250 grams for a Mobile Phone, 800 grams for an iPad or 100 grams for an Apple Watch. Then tick the small parcel box below and click continue.

  1. On the “collection address” form, start by entering your postcode to lookup your address. Enter your name in the “Sender name” box and click continue.
  2. Select your preferred date, select "Safeplace" in case there’s no one at the property and click add to basket.
  3. Finally, enter your email address to confirm your order, tick both confirmation boxes and click “Complete purchase free of charge”

Book a collection with Royal Mail

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

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