Support

Sending Your Device to us


WeBuy gives you more ways to transport your tech. Choose from:

Request a Freepost pack Print your own label UPS drop-off UPS collect (premium devices only)

Securely pack your tech and follow the instructions in your Welcome email.

No! You must take it to the post office and retain either your receipt or proof of posting.

Please allow 48 hours for your device to arrive with us.

Check the status of your order on our website, using the tracking number on the postage receipt.

The Freepost pack usually takes three working days to arrive. If after this time you still don’t have your Freepost pack, order another by going to My Account.

Multiple devices are usually collected, for free, by UPS. To arrange collection contact the WeBuyAnyPhone.com Customer Service teamhere.

If you’re sending a smartwatch, we’ll need the charger.

If you’re sending a phone or tablet, no, thank you. Please don’t send chargers/leads, headphones, any other accessories or the original box. If these are sent, we won’t be able to return them.

No. Remove the SIM – it may contain personal data. If we do receive a SIM card, it will be immediately destroyed to safeguard customer privacy.

No. Remove the memory card – it may contain personal data. If we do receive a memory card, it will be immediately destroyed to safeguard customer privacy.

We’ll email you the day your device arrives at WeBuyAnyPhone.com HQ. It normally takes up to three working days to get to us – maybe a little longer if you send it at the weekend.

* We’ll pay you on the same day of us satisfactorily testing your device. Applies to orders placed after 7th November 2020. Orders placed before this date subject to our usual 5 day payment terms.

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