Support

Device diagnosis / assessment process


Our device diagnosis and assessment process covers the following:

Data Erasure (Adisa Apporved)
iCloud or Samsung (or Google) lock check

Automated tests for:
• Wifi Connectivity
• Bluetooth
• GPS / Location Services
• Charge & Headset Ports
• Battery Capacity
• Proximity & Light Sensors
• Vibrations
• Buttons & Switches
• Microphones & Speakers
• Front & Rear Cameras
• Camera Flash
• Video Recorder
• Glass Condition
• LCD & Dead Pixels
• Digitizer
• Force Touch, 3d Touch
• Touch Id & Fingerprint Sensor
• Battery Capacity
• Face Id
• SPen
• Edge Screen
• Accelerometer
• Screen Rotation
• Network & Manufacturer Lock
• Activation and Reset Locks
• Jailbreak & Rooting Detection

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

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