Support

Do you accept blocked/blacklisted phones?


No. Most blocked phones are lost or stolen. Any device received by us and identified as lost or stolen will be destroyed, and no payment made.

If you’re the rightful owner of a blocked phone you should contact your network (or finance provider if purchasing on credit) to arrange for the device to be unblocked.

Find out about blocked/blacklisted phones here

* We’ll pay you on the same day of us satisfactorily testing your device. Applies to orders placed after 7th November 2020. Orders placed before this date subject to our usual 5 day payment terms.

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