We’ll email you once your device is received onto our system. It normally takes up to three working days to get to us – maybe a little longer if you send it at the weekend. In peak times, it may take up to 48 hours to test your device after it has been received.

If you want to see if your package has been delivered yet, you can track your item by going to Royal Mail - Track your item and enter your tracking number. It will look something like this: QY XXXX XXXX XGB