Support

How do I know when you’ve received my device?


We’ll email you once your device is received onto our system. It normally takes up to three working days to get to us – maybe a little longer if you send it at the weekend. In peak times, it may take up to 48 hours to test your device after it has been received.

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

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