HELP & SUPPORT

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Help & Support

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

I have not created an account / unable to login

Whether your order was placed through a third party website or directly with us, an account is automatically created for you using the email address entered at the time of placing the order.

If you can’t remember your password, please click I've forgotten my  password and a new one will be sent to your email address.

If you are receiving an error stating "credentials do not match" then this is usually due to an incorrect password. Please click I've forgotten my password and a new password will be sent to your email address.

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

©2022 WeBuyAnyPhone Limited. All Rights Reserved | Company No. 8321525 - VAT No. GB153510637