HELP & SUPPORT

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

Help & Support

You can use our handy FAQ’s below, or if you still can’t find what you’re looking for, contact us via email or phone.

SEARCH OUR FAQS

What happens if I get the model, condition, colour or network wrong?

We’ll identify this when your device is tested - it may affect the value. Don’t worry, we’ll let you know and, if necessary, provide a revised price, which you don’t have to accept.

2021 FINALISTS

*In peak times, it may take up to 48hours to test your device after it has been received by us. We’ll usually process payment to you on the same day we satisfactorily test your device. Same day payments do not apply to orders tested after 2pm and in events which are out of our control. Payment processing depends on third parties and is out of our control. We will not be liable for any third party action or inaction which results in a delay of payment.

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HELP & SUPPORT

Help & Support

What happens if I get the model, condition, colour or network wrong?

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2021 FINALISTS