How do I log into my account?
In the top right-hand corner of the screen, click on the head/shoulders icon.
Enter your email address, and click Log in.
How do I view my sales history?
Log in to your account, click Sales. You’ll see all present and past sales.
How do I edit my details?
Log in to your account, click Account Details. You’ll now be able to edit all of your personal information, update your marketing preferences and change you password.
How do I change my password?
Log in to your account:
1 Click the Change password tab 2 Click the Change password button 3 Use the email (sent automatically) to reset your password
If you don’t receive the password reset email after a few minutes, check your junk! If you don’t receive the password reset email after one hour, repeat step 2.
How do I get another Freepost pack?
Log in to your account, click I need another Freepost pack.
How do I get another Freepost label?
Log in to your account, click I need another Freepost label.
I have not created an account / unable to login
Whether your order was placed through a third party website or directly with us, an account is automatically created for you using the email address entered at the time of placing the order.
If you can’t remember your password, please click I've forgotten my password and a new one will be sent to your email address.
If you are receiving an error stating "credentials do not match" then this is usually due to an incorrect password. Please click I've forgotten my password and a new password will be sent to your email address.