Go to My Account and select "My orders". offers a 21-day price guarantee giving you plenty of time to get your device to us. If you need longer, let us know.

If you haven’t arranged a price extension with us, we’ll pay you the best ‘current’ price, which may be lower.

We’ll identify this when your device is tested - it may affect the value. Don’t worry, we’ll let you know and, if necessary, provide a revised price, which you don’t have to accept.

Sorry, no. A SIM card may contain personal data so, if we receive a SIM card it’s immediately destroyed to safeguard customer privacy.


* We’ll pay you on the same day of us satisfactorily testing your device. Applies to orders placed after 7th November 2020. Orders placed before this date subject to our usual 5 day payment terms.

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