Go to My Account and select "My orders".

Please login to your account and check the status of your order. Please also check the tracking number given for your device on the postage receipt. offers a 14-day price guarantee giving you plenty of time to get your device to us. If you need longer, let us know.

If you haven’t arranged a price extension with us, we’ll pay you the best ‘current’ price, which may be lower.

We’ll identify this when your device is tested - it may affect the value. Don’t worry, we’ll let you know and, if necessary, provide a revised price, which you don’t have to accept.

Sorry, no. A SIM card may contain personal data so, if we receive a SIM card it’s immediately destroyed to safeguard customer privacy.

Check the status of your order on our website, using the tracking number on the postage receipt.

* UPS Collection available for qualifying devices

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